How to download an FNB bank statement

Download a statement on FNB Online Banking

FNB's Online Banking user guide is the most detailed set of instructions the bank publishes, so start here if you have a computer handy.

1. Log in to Online Banking and open My Bank Accounts.
2. Click the account name to open its Account Settings.
3. Open Statement History. The last 12 statements for the account are listed on screen.
4. Click the download icon next to the statement you need.
5. Choose Verified for a statement with a bank stamp, or Unverified for your own records.
6. Open or save the PDF.

To email it instead, tick the email option, set Verify My Statement to Yes, enter the recipient's email address, then click Continue, accept the terms and Finish.

Download a verified statement on the FNB App

FNB still links its app guide for verified statements from the app guides page, but the guide dates from 2020, so the current app may look different. The sequence it gives is:

1. Log in to the FNB App.
2. Select Statements.
3. Choose the account you want.
4. Select the month you need.
5. Tap the download icon to save the verified statement to your phone.
6. Open it from your phone's files or a PDF viewer.

Credit card statements live in a slightly different place: open the menu, select Accounts, choose the credit card, then Statement History. Enter your email address, choose the statement and confirm.

Get your statements by email

For a one-off, the email option in Statement History is the quickest route, and it sends a verified statement straight to the person who asked for it. FNB also offers Email Statements as an ongoing service for personal, business and Smart accounts and describes it as free. Its user guide documents the set-up for business accounts:

1. Log in to Online Banking and open the menu.
2. Choose Statements, then Email Statements.
3. Add up to three email addresses and confirm.

On business accounts only the primary user can do this, your current delivery method applies one more time before email takes over, and you cannot unsubscribe afterwards. FNB does not publish separate steps for personal accounts, so if the option is not where you expect it, call Digital Banking Support on 087 575 0000.

Print a statement at an FNB ATM

FNB ATMs that accept deposits can print A4 statements, and FNB ATMs also give mini statements. FNB does not publish the ATM menu, so the steps stay general.

1. Find an FNB ATM that accepts deposits.
2. Insert your card and enter your PIN.
3. Choose the statement option and print.

On an Easy account, printing a statement at an ATM costs R7.50 a page. On Aspire, a verified statement at an FNB ATM costs R7.

At a branch or through telephone banking

FNB groups branches and telephone banking together as assisted banking, and prices them the same way. On Easy, Aspire and Premier accounts the 2026/27 pricing guides list R60 per statement printed or emailed through assisted banking, compared with no charge on digital channels. FNB does not publish a branch procedure for statements, so:

1. Take your card and your ID to a branch.
2. Ask for an official verified statement for the months you need, not an interim statement.
3. Confirm the fee before it is printed or emailed.

Verified, unverified, interim and recreated statements

• Verified: the official statement with a bank stamp. FNB calls it ideal for official use, which covers visas, home loans and rentals.
• Unverified: the same statement without the stamp. Fine for your own records or your accountant.
• Interim statement: FNB says it is not an official bank statement and should not be presented to third parties.
• Recreated statement: can be exported as CSV, PDF, OFX, QIF or Pastel, but FNB says it is not official either.

Anyone you send a verified statement to can check it. On FNB's website, under Contact Us + Tools, they choose Verify Statements and enter the VODS reference number from the top right of the statement along with the account holder's ID number. The reference stays valid for three months from the date the statement was generated, so a lender who gets to your file later may ask for a fresh one.

Need an account confirmation or visa letter as well?

Embassies and new employers often want a bank letter alongside your statements, and FNB generates both itself. In the app, select the account, open the account options tab, scroll to Account confirmation letter and download it. The visa application letter sits in the same place and can include up to five additional travellers. On Online Banking the path is Account Settings, then Bank Letters, then Account Confirmation Letter, then Generate.

FNB describes the confirmation letter as bank stamped and verifiable for three months from the date of issue. It is free online on Easy and Premier accounts, and Premier charges R30 for one from a branch. FNB does not store visa letters, so if you lose one you have to generate it again at your own cost.

How far back you can go, and what it costs

FNB's user guide says historical statements for transactional accounts are available on Online Banking from 1996, although only the last 12 are listed on screen. Transaction history covers only 60 days, and for anything older FNB points you to Statement History. FNB does not say how far back the app, ATMs or branches can go.

Under the 2026/27 pricing guides (1 July 2026 to 30 June 2027) for Easy, Aspire and Premier, historical statements on digital channels carry no charge. Through assisted banking a statement costs R60, a posted statement R35, and an interim statement R3 a page. On business accounts the latest 12 stamped statements are free online or on the app, and older ones cost R12.60 each.

FNB's 2024 user guide says a fee applies to statements older than the latest 12, while the current consumer pricing guides list historical digital statements as free. If you are downloading many older months, check the pricing guide for your own account first.

Password-protected statements

FNB does not publish a password for its statement PDFs, and its user guide does not mention one. If a statement you receive asks for a password, check the email it came with for instructions, or call Digital Banking Support on 087 575 0000.

To upload a statement to our converter or to a lender's portal, open it and save an unlocked copy first.

Common problems

• Statements are missing for an account: FNB says statement features are specific to the account or product, and a secondary user needs the primary user to grant view permissions.
• A lender rejected the statement: check that you sent a verified statement rather than an interim or recreated one, and that its reference is less than three months old.
• Transaction history stops at 60 days: use Statement History for anything older.
• The app screens do not match these steps: FNB's published app guides are older than the current app. Online Banking is better documented, or call Digital Banking Support.
• An emailed statement never arrived: FNB's email statement terms ask you to report it to telephone banking within 10 working days of the statement date.

Self-employed and asked for proof of income?

Lenders and letting agents usually ask a salaried applicant for payslips and a self-employed one for bank statements, often the last three months and often stamped. Ask exactly which months and which format they want before you request anything. If they also want a summary of what you earn, our proof of income letter generator lays your figures out in a format they can read quickly, alongside the statements.