Refund & Cancellation Policy

1. What we sell

Payslip Generator sells online software: subscriptions to our payroll and business tools, and once-off digital purchases such as credit packs and payslip templates. Everything is delivered to your account online, straight after payment. Nothing is shipped. Prices are in South African Rand (ZAR) and include VAT where applicable.

2. Subscriptions

• Monthly and annual plans are charged in advance and renew automatically at the end of each billing period until you cancel.
• You can cancel at any time under Settings → Subscription → Cancel Subscription. Cancelling stops all future charges.
• After you cancel, you keep access until the end of the period you have already paid for. We do not refund part-used billing periods.

3. Trials

• A trial costs R15 and gives you the plan for 30 days.
• Unless you cancel before the 30 days are up, the plan continues automatically at its monthly price: R49 per month for Starter or R99 per month for Premium, charged to the card you paid with, every month until you cancel.
• We email you before the trial ends. To avoid the charge, cancel under Settings → Subscription before the end date shown there.
• Each account can take one trial.

4. Once-off purchases

Credit packs, template downloads and lifetime plans are charged once and added to your account immediately. Credits do not expire. Because they are delivered instantly, once-off purchases are not refundable once delivered, except as set out in section 5.

5. When we refund

We give a full refund when:

• you were charged twice for the same purchase;
• you were charged after you had successfully cancelled;
• you were charged the wrong amount because of an error on our side;
• you paid but the purchase never reached your account and we cannot fix it; or
• a refund is required by law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.

Otherwise payments are not refundable. Your statutory rights are not affected.

6. How to ask for a refund

Email info@buyitfastest.co.za from the email address on your account. Include the date and amount of the charge and, if you have it, the PayFast payment reference from your receipt. We will reply by email. Approved refunds go back to the card or account you paid with, through PayFast.

Purchases made in our iPhone or Android app are billed by Apple or Google, so refunds for those are requested from Apple or Google under their policies.

7. Contact

Questions about a charge? Email info@buyitfastest.co.za or use our Contact page. See also our Terms of Service.