Privacy Policy
Last updated: 14 February 2025
1. Information We Collect
We collect information you provide directly when using SmartSheets, including your name, email address, company details, and financial data you enter into our tools (such as employee payroll information, client details, and invoice data). We also collect usage data automatically, including your IP address, browser type, pages visited, and interaction patterns.
2. How We Use Your Data
We use your information to provide and improve the Service, process transactions, send service-related communications, respond to support requests, and analyse usage patterns to enhance user experience. We do not sell your personal information to third parties.
3. Cookies
SmartSheets uses cookies and similar technologies to maintain your session, remember your preferences, and understand how you interact with the Service. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the Service.
4. Third-Party Services
We may use third-party services for payment processing, analytics, and hosting. These providers have their own privacy policies governing how they handle your data. We only share the minimum information necessary for these services to function.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
6. POPIA Compliance
We are committed to complying with the Protection of Personal Information Act (POPIA) of South Africa. We process your personal information lawfully and in a reasonable manner. You have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact us through our Support page.
7. Your Rights
Under POPIA you have the right to: request access to your personal information; request correction of inaccurate data; request deletion of your data; object to the processing of your data; withdraw consent at any time; and lodge a complaint with the Information Regulator of South Africa.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain data as required by South African law, including tax and financial record-keeping requirements. When data is no longer needed, it is securely deleted or anonymised.
9. Children's Privacy
The Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us through our Support page.